Quality Charter

For Graphiplex, customer satisfaction is the priority. Also, we wanted to set up a charter that includes our entire quality process of creation, manufacture and shipping of our products.
  1. All objects sold on the site, serial or custom-made, are created by Graphiplex on computer.
  2. All items sold on the site are made in Graphiplex's workshop.
  3. All displays have been tested by Graphiplex for stability and robustness.
  4. All displays are wrapped in tissue paper with their reference.
  5. All Graphiplex plexiglass displays come with their plastic layer to protect them from scratches.
  6. Graphiplex attaches to the sending of its displays an assembly manual and instructions for use.
  7. Graphiplex sends any order of products in stock, placed before 22h, the next day (working days).
  8. Graphiplex offers shipping costs in metropolitan France (excluding letters and decorative numbers) and from 70 € of purchase for Belgium and Luxembourg.
  9. Graphiplex uses eco-responsible packaging products: biodegradable corn starch cushioning particles, biodegradable polyethylene bubble wrap, recycled cartons for envelope reinforcements.
  10. If despite all our precautions your product arrives broken by the carrier, send us photos by email with your customer number and we can study a new shipment free of charge and quite exceptional.